At Buytastic Online, we prioritize customer satisfaction and trust. We understand that sometimes purchases may not go as expected. Whether you’re dissatisfied with a product, received a wrong item, or simply changed your mind, we aim to make the refund and return process smooth, transparent, and fair.
This Refund & Return Policy outlines your rights and obligations as a customer and our procedures for handling product returns, exchanges, cancellations, and refunds. By shopping with us, you agree to comply with the terms set out in this policy.
1. General Return & Refund Overview
Buytastic Online offers returns, refunds, and exchanges on eligible products under specific conditions. Our goal is to ensure your experience with our platform remains satisfactory, and we are committed to resolving any order issues promptly and professionally.
If you are not entirely satisfied with your purchase, you may be eligible for a return or refund based on the terms described below.
2. Eligibility for Return
To be eligible for a return, please ensure the following conditions are met:
- The item must be unused, unwashed, and in its original packaging.
- The product must be in the same condition that you received it, with all original tags, manuals, warranty cards, and accessories.
- The request for return must be initiated within 7 days from the date of delivery.
- You must provide valid proof of purchase (order number, invoice, etc.).
- The item should not fall under the list of non-returnable items as outlined below.
3. Non-Returnable/Non-Refundable Items
The following items are not eligible for return or refund:
- Perishable goods (food, flowers, plants, etc.)
- Personal care items (beauty products, innerwear, hygiene products)
- Custom-made or personalized products
- Gift cards and vouchers
- Digital products/downloads
- Clearance or final sale items (marked as non-refundable)
- Products that show signs of use, damage, or tampering
- Products returned after the specified return window (7 days)
4. Conditions for Refund
A refund will be processed only under the following conditions:
- You received a defective, damaged, or incorrect product.
- The item did not arrive within the estimated delivery timeline (subject to shipping terms).
- Your return request has been approved and the product has been returned in acceptable condition.
Refunds will NOT be granted if:
- You changed your mind after placing the order.
- The return request was made after the return window expired.
- The product was used, damaged, or altered by the customer.
5. How to Initiate a Return or Refund
You may request a return or refund by following these simple steps:
- Visit Our Website
Log in to your account on https://buytastic.online and navigate to the “My Orders” section. - Submit Return Request
Click on the order you wish to return and select the “Return or Refund” option. You’ll be prompted to choose a reason and provide supporting images or descriptions if the item is defective or damaged. - Wait for Approval
Our customer support team will review your request within 24–48 hours. If approved, we will share return instructions via email or through your account dashboard. - Ship the Item Back
Pack the item securely and ship it back using the return label provided (if applicable) or through a shipping method of your choice. Ensure to include your order number and return ID in the package. - Inspection & Refund
Once the returned item reaches our warehouse, it will be inspected. If it meets the return conditions, we will initiate the refund process.
6. Return Shipping Costs
- If the return is due to our error (e.g., defective product, wrong item sent), Buytastic Online will bear the return shipping costs.
- If the return is due to buyer’s remorse or personal reason (e.g., no longer needed), the customer will be responsible for return shipping charges.
- Shipping fees (if any) paid during the original order are non-refundable, except in the case of an incorrect or defective item.
7. Refund Timelines & Methods
Once the return is received and approved, refunds will be processed within 7 to 10 business days.
Refund Methods:
- Credit/Debit Card Payments: Refund will be issued to the original card used.
- UPI/Net Banking: Amount will be refunded to the original bank account.
- Cash on Delivery (COD): Refunds for COD orders will be made via UPI or bank transfer. We will contact you for your details.
- Wallet/Store Credit: If selected, refunds can be issued as Buytastic credits for future purchases.
Note: Refund times may vary depending on your bank or payment provider.
8. Exchange Policy
We offer exchanges only under the following conditions:
- The product is defective or damaged.
- You received the wrong size or color (where applicable).
If the item is in stock, we will send a replacement after receiving and verifying the returned product. If the item is out of stock, we will offer a full refund or store credit.
Exchange requests must be made within 7 days of receiving the product.
9. Order Cancellation
Orders can only be cancelled within 2 hours of placing the order, or before the product is shipped—whichever is earlier. Once an order is shipped, it cannot be cancelled.
To cancel your order:
- Visit “My Orders” section on our website.
- Select the order and choose “Cancel Order” if the option is available.
- If the option is not available, it means your order is already processed or shipped.
Refunds for cancelled orders (if already paid) will be processed within 3–5 business days.
10. Damaged or Defective Items
If you receive a product that is damaged, defective, or significantly different from the one you ordered, please notify us within 48 hours of delivery. You must:
- Provide photos or videos showing the issue.
- Retain the original packaging for inspection.
Once verified, we will arrange for a free return pickup and offer a replacement or refund.
11. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- First, recheck your bank account or payment method.
- Then contact your bank or credit card company—it may take additional time before your refund is officially posted.
- If you still haven’t received your refund after 10 business days, contact us at support@buytastic.online with your order number and refund details.
12. Disputes & Resolution
In the rare event of a dispute regarding a refund or return, we will conduct an internal investigation and may request additional proof. Our resolution will be final and communicated via email.
13. Customer Support
For all return and refund inquiries, you can contact our customer support team through:
- Email: support@buytastic.online
- Live Chat: Available on our website
- Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
14. Policy Updates
Buytastic Online reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage users to review the policy periodically.
Your continued use of our services after any changes to this policy will constitute your acknowledgment and agreement to the revised terms.